Managed Services
End-to-end operational support. We run your systems — cloud, applications, and data platforms — so your teams can focus on the business.
Improved service levels and reduced costs are two of the many benefits of outsourcing complex IT operations to Sunray. We take over monitoring, incident management, patching, and release support with defined SLAs and transparent reporting.
Our model pairs a US-based service manager with offshore L1–L3 engineering pods, giving you follow-the-sun coverage without the cost of a fully onshore team.
What we deliver
24/7 NOC & monitoring
Proactive alerting, triage, and escalation with runbooks tailored to your architecture and business hours.
L1–L3 application support
Ticket handling, root-cause analysis, break-fix engineering, and release support for enterprise applications.
Patching & compliance ops
Scheduled maintenance, vulnerability remediation, and evidence trails that keep auditors satisfied.
FinOps & continuous improvement
Cost governance, capacity planning, and quarterly improvement backlogs so the platform gets better over time.
What you can expect
- Clear SLAs with measured response and resolution performance.
- Fewer repeat incidents through disciplined root-cause work.
- Predictable run cost across cloud and licensing.
- A single accountable partner across infrastructure and applications.
Operating model
Start with a strategy session
Tell us about your technical challenges. Our experts are ready to help.